Refund policy

Exchange & Refund Policy

Natura BioAgri India Pvt. Ltd. (NaturaAgri)

Effective Date: 09 June 2026  |  Last Updated: 09 June 2026

 

Cancellation, Exchange & Refund Policy 

At Natura BioAgri all our shipments are inspected carefully before dispatch.  To ensure transparency, we have a simple and customer-friendly Cancellation, Returns & Refunds Policy mentioned below.

 

1.     Cancellation & Refund Policy

·        You can cancel your order anytime by sending us an email at Info@naturaagri.com or
Contact us at 9691004579 (Monday to Saturday, 10:00 AM – 6:00 PM).

·        Orders can be cancelled only before they have been shipped.

·        Orders once dispatched from our warehouse are not eligible for cancellation.

·        If we suspect any fraudulent transaction or one that violates our Terms & Conditions, we reserve the right to cancel such orders without prior notice.

·        Refunds for cancelled orders will be processed within 7 - 14 business days after the cancellation request is confirmed.

 

2.     Return, Exchange & Refund Policy

We offer a hassle-free return and Exchange policy for our customers.

·       You can Exchange or return your product within 5 days of delivery for damaged or incorrect products.

·       We are a health and wellness brand. For hygiene and safety reasons, we do not accept returns of any product once the seal has been opened or the package has been used. All sales are final unless the product you received was damaged in transit or was incorrectly sent.

When You Can Request an Exchange/Refund

We will exchange/refund your product if one of the following applies:

•            The product arrived physically damaged (broken seal, crushed packaging, cracked tube or canister).

•            The product was defective at the time of delivery (tablet visibly deteriorated or abnormal appearance).

•            You received the wrong product — a different SKU or variant than what you ordered.

All exchange requests must be raised within 5 days of the delivery date as recorded by the courier. Requests raised after that will not be accepted under any circumstances.

Conditions where we cannot help with return/exchange

The following situations are not eligible for exchange or refund:

•            Opened / Used / Altered products.

•            The request is raised after 5 days of delivery.

•            The original packaging, tube, canister, or seal is missing or damaged by the customer.

•            The product was purchased from a third-party marketplace or retailer — those purchases are governed by that platform's own policies.

•            The product being returned for any other reason apart from manufacturing defect.

 

3.     In case of qualified reason of return/exchange:

•            You will need to notify us within 5 days of receiving your product. Kindly ensure to email us images as proof at Info@naturaagri.com.

•            We will investigate and review your return/exchange request within 1-2 working days.

•            If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a exchange accordingly.

•            In case our reverse pick up service is not available at your location; you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

•            After your product(s) is received, we will verify it against the claim and initiate the exchange or refund accordingly.

•            Please note that exchange will depend upon stock availability.

 

4.     Refunds

Refund will not be applicable if:

  • The product returned by you is noticeably damaged and/or tampered.
  • The shipping address you entered while placing an order is incorrect.
  • You have consumed part of the product and then decided to return it.
  • If you do not comply with the returns policy stated above.


Refund may be issued under the following circumstances.

  • The shipping address is not serviceable or the product ordered by you is not in our stock.
  • If you comply with the returns policy stated above.
  • The product returned by you is found to be in good condition and is not tampered with.
  • You have paid twice for a single order from the same email address.

 

5.     Orders on Third-Party Marketplaces

If you purchased a NaturaAgri product through Amazon, Flipkart, Blinkit, or any other third-party marketplace or quick commerce platform, your exchange or return request must be raised through that platform directly. Their policies apply to those transactions — not this one.

This policy applies exclusively to orders placed at naturaagri.com.

 

6.     Damaged in Transit

If your package arrives visibly damaged at the time of delivery — torn outer packaging, crushed contents, or broken seal — we strongly recommend that you:

•            Refuse to accept the delivery if the damage is severe and clearly visible at the doorstep.

•            If you have already accepted delivery, photograph the condition of the package and products immediately before opening further.

•            Email us within 48 hours of delivery with photographs so we can raise the issue with our logistics partner and process your exchange.

 

7.     Contact

For all exchange/return requests and order-related queries, reach us at:

Email: info@naturaagri.com

Subject Line Format: Exchange/refund Request — [Order Number]

Response Time: Within 2 business days

Address: Natura BioAgri India Pvt. Ltd., 6th Floor, Plot No. 42, Aditya Gateway, Sukhliya, Indore, Madhya Pradesh – 452010, India

We are here to help. If something went wrong with your order, write to us and we will do our best to make it right — within the terms of this policy.

 

NaturaAgri — Natura BioAgri India Pvt. Ltd.

naturaagri.com  |  sales@naturaagri.com  |  Indore, India